Your account
One sign-in covers the five tools. It holds your email address, the
name you chose, your password as a hash — never the password itself —
and your second-factor settings. Each tool also keeps a small copy of
your identity so it can put your name next to your things.
You can change or delete what is in the sign-in yourself, from
your account page. Deleting the sign-in stops
you getting in; it does not, on its own, erase what each tool holds —
today only TabUp closes an account from inside. If you want everything
gone, say so and it gets done by hand, in every tool.
The two exceptions
Email. Messages about your account — the request, the
approval, a password reset — are delivered by an email provider, which
therefore sees the address and the message. Mail written to us is
routed to a mailbox held with a mail provider, like anybody's.
The network in front. Traffic reaches this machine
through a content delivery network, which terminates the encryption of
the connection and can see the requests as any such network can. It is
what lets these services be published without opening a port at home.
Both are ordinary companies with worldwide operations, so those two
hops are the part of this we cannot place inside the EU by saying so.
Everything the tools themselves store stays on the machine in Spain.
What we cannot promise
Whoever operates this hardware can technically read what is on it. The
protection is not a technical impossibility, it is that we do not, and
that the tools are built so that most of it is not worth reading —
SecretDrop's contents are unreadable by design, and DocDrop's are gone
on expiry.
Backups are taken nightly of the two tools that hold lasting data
(TabUp and QR-Forge) and kept for about two weeks, so something you
delete today can survive in a backup until it rotates out. DocDrop and
SecretDrop have no backup at all, on purpose.
Server errors are recorded so that a failure is not invisible; they
carry what broke and where, not your content. Ordinary request logs
rotate and are not analysed.
Asking us anything about this
Write to contact@kaicorplabs.com
— to get a copy of what a tool holds about you, to correct it, or to
have it deleted. There is no form and no ticket queue; a person reads
it. Every claim on this page can be checked against the
source, which is where the
detail lives.